Frequently asked questions

How Kindtact protects your privacy, how QR codes work, what plans cost, and how to get help.

Frequently asked questions

What is Kindtact?

Kindtact lets you attach a QR code to any item — your car, bag, pet, or anything else. Say someone scratches your car in a parking lot — they can scan the sticker and send you a private message, without you ever sharing your phone number or email address.

Do I need an app to send a message?

No. Anyone with a smartphone camera can scan your QR and send a message straight from their browser. No app download required.

How does the owner receive messages?

Messages are delivered securely to your Kindtact dashboard. With email notifications enabled, you'll also receive an alert in your inbox the moment a message arrives.

Is the scanner's identity kept private too?

Yes. Scanners are never required to enter their name or contact details unless they choose to. If they want a reply, they can optionally leave their contact info.

How much does Kindtact cost?

Creating an account and generating your first preview QR is completely free — sign up, design it, and download it at no cost. Activating a QR so it actually receives messages requires a paid plan: Starter is $1.99/year for 1 QR, Premium is $5/year per QR (1–5 QRs), and Business starts at $9.99/month for 10 QRs. All plans renew automatically and you can cancel anytime from your dashboard.

What's the difference between a preview QR and an active QR?

A preview QR is free. You can design it, download it, scan-test it, even print it. But until it's activated, anyone who scans it will see a friendly 'this QR isn't active yet' message. Once you start a paid plan (from $1.99/year), the QR goes live and starts accepting private messages from scanners.

Can I try it before signing up?

Yes. Visit kindtact.com/scan/demo to see exactly what a scanner experiences — no sign-up needed.

Do I need a credit card to start?

No. Creating an account and generating a QR code is completely free — no card required. You only need to enter payment details when you choose to start a paid plan to activate your QRs (from $1.99/year).

Can businesses use Kindtact for anonymous feedback?

Absolutely. Many businesses use Kindtact to collect honest, anonymous feedback from customers. Place QR codes on tables, receipts, packaging, or walls — and feedback arrives directly in your inbox.

What kinds of businesses use Kindtact?

Cafés, restaurants, retail stores, salons, gyms, offices, and event organisers — any business that wants to hear from customers without making them fill out a public review form.

Can I brand the QR code with my business name?

Right now every Kindtact QR uses our standard design with the Kindtact logo in the centre. Custom branding (your own logo or text in the QR centre) is on our roadmap — let us know if it's important to you.

How do I print my QR code?

Download your QR code as a high-resolution PNG from your dashboard and print it at home, at a print shop, or through any online printing service. No special software required.

What size should I print my sticker?

It depends on where you're placing it. For close-up items (pet tags, key rings) a 2 × 2 cm (~0.8" × 0.8") sticker works well. For cars and luggage, 5 × 5 cm (~2" × 2") is reliable. For walls or signs, 8 × 8 cm (~3.1" × 3.1") or larger. See our size guide on the Get QR page.

Can I put a QR code on a water bottle?

Yes, but there's an important caveat: large QR codes on curved surfaces (like round water bottles) can distort and fail to scan. We recommend keeping the QR to no more than 2 cm square (~0.8") and placing it on the flattest part of the bottle. Always test-scan a proof before ordering in bulk.

Can I put my QR on a coffee mug or other merchandise?

Yes. Services like Printful, Gelato, and Printify let you upload your QR code and order custom merchandise — coffee mugs, tote bags, and more — shipped directly to you. Mugs are a great option for businesses wanting anonymous table feedback.

What print-on-demand services do you recommend?

For stickers: StickerMule. For mugs and merchandise: Printful or Gelato. For cards and marketing materials: Vistaprint. You can find links on the Get QR page.

Is my personal information safe?

Yes. Kindtact is designed privacy-first. Your email and phone number are never visible to the person scanning your QR. We only store what's needed to deliver messages to you.

What happens if someone misuses my QR code?

You're in complete control. From your dashboard you can deactivate or delete any QR code at any time. Messages that are abusive or inappropriate can be ignored or deleted.

Can I turn off a QR code if I sell an item?

Yes. When you no longer need a QR code — for example, if you sell your car — you can deactivate it from your dashboard. The QR will stop working immediately.

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