Customer feedback QR for products & e-commerce — hear it before the return
A private feedback QR for your packaging, inserts, and invoices. Customers can flag a damaged box or a missing part in the moment — anonymously, no app — so you hear it before it becomes a return or a one-star. Runs alongside your public reviews.
Frequently asked questions
How is this different from a review-request email?
A review request asks for a public rating, usually a few days later, and only a small fraction of customers ever reply. A feedback QR sits right on the packaging and catches the issue in the unboxing moment — privately, with no account to sign into — so you hear a damaged box or a missing part before it becomes a return or a one-star, not after. It runs alongside your review requests; it doesn't replace them.
Isn't steering feedback to a private QR a form of review gating?
No — and it's worth being precise, because gating is against the rules. "Review gating" means screening customers by how happy they are and routing the unhappy ones away from public review sites. A Kindtact QR doesn't do that: it's shown to every customer equally, it never filters by sentiment, and it never touches your public listings. For reference, Google's review policy prohibits gating, the US FTC's Consumer Review Rule (in force since October 2024) bans suppressing or manipulating reviews, and the ACCC has acted against similar practices in Australia. A Kindtact feedback QR simply gives every customer the same fast, private way to reach you — running alongside your public reviews, not replacing them.
Is the customer anonymous?
Yes, by default. A note carries no name unless the customer chooses to add one. If they'd like a reply — say, to arrange a replacement part — they can leave a contact detail and you respond through Kindtact's private relay. It's always their choice, never required.
Can each product or SKU have its own QR?
Yes. Your account includes up to 25 QRs, so you can give each product line, bundle, or insert its own code and see exactly which one a note came from. Shipping more SKUs than that? The Business tier adds more QRs and a shared inbox for your team.
Where do the messages land, and can my team see them?
Every note arrives in one private business inbox with an instant email alert — not a personal mobile, and not lost in a marketplace message thread. You choose who receives them and can reassign that any time. The Business tier lets several people share the inbox, so whoever handles support always sees feedback as it comes in.
Does the customer need an app to leave feedback?
No. Any smartphone camera scans the QR and opens a simple form in the browser. No download, no sign-up, nothing to install — that low friction is the whole point, and it's why you hear from people a review request never reaches.
Can the QR show a short message when a customer scans?
Yes. Every Kindtact QR can display a brief owner-set note on scan — for example "How did it arrive?", a care tip, or a quick-start line — right above the private feedback form. It's a short note, not a hosted manual or multi-page guide.
How much does a Kindtact feedback QR cost?
The account is free to start — up to 25 QRs and 5,000 messages a month — with paid Pro and Business tiers for teams, more product lines, and more QRs. You only pay for any printed stickers on top. Sticker packs are available now from the buy page; for Business plan pricing, contact sales@kindtact.com.
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